Frequently Asked Questions

Everything you need to know about bringing Yona AU into your home.

What is the standard shipping time for orders within Australia?

We offer carbon-neutral shipping across Australia. Metro deliveries typically arrive within 3-5 business days, while regional areas may take 7-10 business days.

Do you offer a warranty on your furniture and home goods?

Yes, all Yona AU products come with a comprehensive 12-month warranty covering manufacturing defects to ensure your peace of mind.

What is your return policy if I change my mind?

We want you to love your home. If you are not satisfied, you can return your items within 30 days of delivery, provided they are in original condition and packaging.

Are your materials sustainably sourced?

Sustainability is at our core. We prioritize FSC-certified timber, recycled textiles, and eco-friendly finishes to minimize our environmental footprint.

Can I track my order once it has been dispatched?

Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your delivery in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and interest-free installment options like Afterpay and Zip Pay.